Privacy Policy Notice

The policy:

This privacy policy notice is for this website; www.feebooster.com and served by Feebuilder Ltd t/a Feebooster, 6&8 Dunstable Business Centre, Dunstable, Beds LU5 5BA and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

"I", "our", "us", or "we" refer to the business, [Feebuilder Ltd and any of its trading arms: Feebooster, Feebuilder, Feebroker and Switch My Accountant].
"you", "the user" refer to the person(s) using this website.
GDPR means General Data Protection Regulation.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner's Office.
Cookies mean small files stored on a users computer or device.

Our company’s activities:

We carry out direct B2B marketing, working on our own behalf and on behalf of various clients, contacting existing and prospective business customers using the phone, emails and other channels.

We are committed to the secure handling of all data held and processed by the company and we comply fully with the GDPR. The data we process is obtained from several sources. These include yourself, our clients, GDPR compliant data providers and online resources in the public domain.

We comply in full with the TPS and CTPS to prevent unwanted sales and marketing calls and maintain our own in house Do Not Call List in line with Ofcom regulations.

Processing of your personal data:

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases:

If you are an existing client, we process your data using the legal basis of Contract. We shall continue to process your information until the contract between us ends or is terminated under any contract terms.

If you have registered your contact details on our website, we process your data using the lawful basis of Consent. We will continue to process your information under you withdraw consent or it is determined your consent no longer exists.

If we have sent you a marketing communication, we process your data using the lawful basis of Legitimate Interests in accordance with article 47 of the GDPR and ICO guidelines, following the completion of a Legitimate Interests Assessment (LIA). The period for which your data is retained will be determined by the current data protection regulations.

We collect information when you communicate with us by any means, including visiting our website, requesting information or making a purchase. The data we collect from you may include your name, company name, business address, company email address and phone number. If you make a purchase through our website, we may collect payment details.

We process your information for certain legitimate business purposes, which include some or all of the following:

Where the processing allows us to enhance, modify or otherwise improve our services or communications for the benefit of our customers.
To identify and prevent fraud.
To better understand how people interact with our website.
To provide telephone, postal or email communications which we think will be of interest to you.
To determine the effectiveness of promotional campaigns and advertising.
To inform you of any changes to our website, services or products.

Sharing your information:

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy or in the following circumstances:

Where we are legally required to disclose your personal information.
To further fraud protection and reduce the risk of fraud.
Where you have requested a service that requires third party support and you have given us permission to disclose your details.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Objecting to the use of or amending your personal data:

Whenever we process data for the above purposes, we will always ensure that we keep your Personal Data rights in high regard and take account if these rights. You have the right to object to this processing if you wish, and if you wish to do so please email mail@feebooster.com with the subject line “Data Processing Enquiry”. Please bear in mind that if you object, this may affect our ability to complete the tasks above for your benefit. We will require your phone number(s) and email address(es) in order to effect this.

Our work involves the continual updating of data based on interactions we have with customers and prospects to ensure accuracy. We rectify and update information based on what we are told by the people we communicate with about themselves and their businesses. If you believe that we hold information about you which is incorrect you can also contact us via mail@feebooster.com with the subject line “Data Processing Enquiry”.

You may ask for the data specific to you in the form of a Data Subject Access Request. We will require you to prove your identity in order to release this information. Please contact us to request Access via mail@feebooster.com with the subject line “Data Processing Enquiry”.

Your individual rights:

Under the GDPR your rights are as follows;

The right to be informed;
The right of access;
The right to rectification;
The right to erasure;
The right to restrict processing;
The right to data portability;
The right to object; and
The right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Internet cookies:

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Data security and protection:

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations:

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Links:

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Email marketing messages & subscription:

Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences. You can also unsubscribe from all our marketing lists, by sending an email to mail@feebooster.com with the subject line “Unsubscribe”, otherwise contact the EMS provider.

Our EMS provider is; Email Marketing Ltd. We may hold the following information about you within our EMS system;

Email address.
I.P address.
Subscription time and date.